Cancellation Policy/ Refund and Return Policy

Cancellation Policy

Order Cancellation

• You can cancel your order within 5 hours of placing it by contacting us at info@glowbasket.in or +91 8867874843
• If your order has already been shipped, you may be subject to a restocking fee.

Refund and Return Policy

Returns and Exchanges

• Returns and exchanges are accepted within 2 days of the delivery date.
• Items must be in their original condition, unused, and with all tags attached.
• Items found to be worn, used, or in unsellable condition will be rejected.
• Return shipping costs are the responsibility of the customer.

Refunds

• Refunds will be processed to the original payment method within 4 business days of receiving the returned item.
• Any applicable restocking fees or shipping charges will be deducted from the refund.

Incorrect Item Shipped

If you receive an item different from what you ordered, please contact us immediately. We will arrange for a replacement or refund.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within same days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier to investigate.

Contact Us

If you have any questions about our cancellation, refund, or return policy, please contact us.